Government of St. Petersburg

Committee on IT and Communications

Multifunctional centers in St.Petersburg

One of the responsibilities of public authorities of St. Petersburg is to improve quality of e-government services provided to the population and increase their accessibility. Over the last years, the Committee has worked on implementing and expanding the system of e-Government in St. Petersburg. Today, information on more than 200 e-government services is available to citizens on web portal E-government services in St. Petersburg www.gu.spb.ru and Multifunctional Centers (hereinafter - MFC).

Interaction between citizens and government is implemented through paperless workflow system that reduces involvement of the applicant. Data of applicant is collected electronically from various information sources, available hard copy documents are converted to electronic format. The electronic document packet, certified by an MFC official's electronic signature, is forwarded to the relevant executive public authority and is automatically controlled by the system. Response time from executive public authority is strictly regulated. This approach not only speeds up and simplifies the process, but also eliminates any face-to-face contact with officials and rules out potential misuses, paperwork and corruption.

Provision of e-services in social sector of St. Petersburg is considered the most important, primarily e-government services on child allowances, subsidies and benefits to people in need. E-services of Registry Offices, including applications for marriage registration, birth registration, etc., are also extensively used.  

To computerize e-government services provision in St. Petersburg the Committee on IT and Communications has created a specialized intersectoral computer information system Interagency computer information system of e-government service provision in St. Petersburg (hereinafter - ICIS EGS).

Goals and Opportunities of ICIS EGS:

  • Provision of public e-services to citizens and organizations; 
  • Implementation of "one-stop-shop" approach based on introduction of modern ICT;
  • Ensuring interaction between EGSs, executive public authorities of St. Petersburg, its subordinate enterprises, Federal authorities and applicants in public e-services provision; 
  • Improvement of the quality of services provided to St. Petersburg applicants;
  • Reduction of paperwork in e-government services provision;
  • Cost reduction in e-government services provision;  
  • Enhancing transparency of executive public authorities in e-government services provision;
  • Creation of conditions that prevent corruption in public service provision;  

The subsystems of ICIS EGS, namely information portal E-government services in St. Petersburg and e-Reception, have the same web interface and form a web portal on e-government services in St. Petersburg (www.gu.spb.ru). Portal provides an integrated Internet access point to ICIS MFC and offers information on e-government services available in St. Petersburg as well as procedures to obtain them.

Main functional subsystems of ICIS EGS:

  • Information Portal E-government services in St. Petersburg;
  • E-Reception;
  • Subsystem to form and comply electronic administration regulations; 
  • E-Archive;
  • Subsystem to monitor e-government services provision;
  • Subsystem to ensure data security.