Government of St. Petersburg

Committee on IT and Communications

Projects by area

Computer system to manage integrated on-duty service

Computer system to manage integrated on-duty service is developed to computerize work of on-duty services of public authorities and institutions of St. Petersburg and provide information exchange between them.

Main tasks of the system:

- Processing citizen appeals: registering appeals by phone, entering information on incident into the system, indicating incident’s location and registering incident on electronic city map in Geographic information system, providing information on the incident to executor, monitoring implementation of measures on emergency situations,  presenting information to superior body;

- Interacting with engineering networks: entering information on incident or disconnection of engineering network components, indicating incident’s location and building temperature map on the electronic map in Geographic information system, providing information on the incident to executor, updating information after  engineering network component is put back into operation;

- Reporting broken elevators: registering elevator breakdown, entering information on incident into the system, providing information on the incident to executor, updating information after repair works;

- Fixing phone calls, binding certain call with a reference card;

- Compiling statistical reports, analytical references and summaries for a certain period, providing of information to superior body in electronic form.

Computer system to manage integrated on-duty service is aimed to offer information support, increase efficiency, stability of executive public authorities, provide life safety to city and its districts, respond to  emergency situations, coordinate interaction of on-duty services in cases of major accidents.

 

The system’s goal is to improve quality of management decisions by accelerating time of appeal processing and providing up-to-date and exact information on incidents to public authorities of St. Petersburg.