Government of St. Petersburg

Committee on IT and Communications

Projects by area

Improving social services

Improving social services project was launched within the Agreement between the Government of the Russian Federation and the European Community on financing and implementing the Cross-Border Cooperation Programme South-East Finland – Russia 2007-2013. It is aimed at social development of cross-border regions through improving access to on-line social services for Finnish and Russian citizens.

Improving social services project was implemented within the period from April 2011 to April 2013 by a consortium of universities from St. Petersburg and Lappeenranta, non-profit organizations, ICT companies, public authorities of St. Petersburg and Imatra.

On April 19, 2013 the final seminar of the project presented the main results:
•     study on the problems faced by the Russian citizens in Finland and the Finnish citizens in Russia was conducted; the most required topics for informational support were identified;
•    method for the specification and visualization of public e-service provision was developed. This method provides basis for informational support of public e-service;
•    special language to describe e-service provision processes was developed;
•    Web-system on information support of public e-service provision was launched;
•    7 brochures on the software and guidance of Web-system use were issued;
•    social network focused on communication support of citizens that face problems in neighboring countries was created;
•    three student schools and two conferences on visualization of social services were organized;
•    12 bachelor's and master's works of students participating in the project were prepared and defended;
•    5 articles  were published;
•    the book Information support of public service was prepared.

All developed learning courses and materials are currently used in educational process of the participating universities. A new achieved level of interaction between higher educational institutions contributes to more fruitful cooperation in various education, research and business projects, Finnish and Russian student and educators exchange programs, e-learning etc.

More information on the project and its outcomes can be found at